Refund and Returns Policy for Dharani Gifts
Effective Date: [Insert Date]
Thank you for shopping at Dharani Gifts. We strive to provide high-quality customized gifts, and your satisfaction is our priority. Please review our Refund and Returns Policy below.
1. Returns
We accept returns for customized gifts under the following conditions:
- Defective or Damaged Items: If your item arrives damaged or defective, please contact us within 7 days of receipt. We will offer a replacement or refund once we verify the issue.
- Opening video is mandatory to claim replacement or refund amount.
- Incorrect Items: If you receive an item that is not what you ordered, please notify us within 7 days for a replacement or refund.
2. Non-Returnable Items
Due to the nature of customized gifts, we do not accept returns for items that:
- Are not defective or damaged.
- Have been personalized with names, dates, or specific messages that cannot be resold.
- Quality of printing or engraving depends on your personalization text or photos.
3. Refunds
Refunds will be processed as follows:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and applied to your original payment method within 5-7 business days.
4. Exchanges
We currently do not offer exchanges for customized items. If you need a different item, please place a new order.
5. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service at [Your Email] with your order number and reason for the return.
- We will provide instructions for returning your item.
- Ensure the item is securely packaged to prevent damage during transit.
6. Shipping Costs
- For defective or incorrect items, we will cover the return shipping costs.
- For items returned for any other reason, you will be responsible for the return shipping costs.
7. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on our website with an updated effective date.
8. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
Dharani Gifts
care@dharanigifts.in
Thank you for your understanding and support!